About Us

We are an independent UK based toy manufacturer and distributor that offer a limited range of toys range of toys that are selected for their performance, quality and value for money. Unusually, all toys are supplied with a 1-year guarantee. Please compare this with other online retailers who will not replace a toy once the wrapping has been removed. We endeavour to provide the best possible customer service and our staff are available by email or phone if you have any problems or need any further information. Thank you for your interest.

ButtonToys are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customerservice@Buttontoys.com.

Our Contact details:
Button Toys

Our Contact details:
Button Toys
PO Box 4606
Henley on Thames
Oxon
RG9 5ED
UK

Tel: 0845 644 3869 (local rate)
Fax: 0845 644 3868

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. All items on the website are guaranteed to be in stock.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to your local currency at the current exchange rate.

We accept most credit and charge cards. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or mail.

All products are supplied with premium GP Ultra ALKALINE batteries. (GP Manufactured in Germany for many well known premium brands). Do not confuse these with cheap dry cells. These batteries are supplied because at full speed they provide 30% more power for 5 times longer. This ensures that you get the best performance from your toys!!!

Shipping And Handling

**** UK POSTAL STRIKE UPDATE ********
We are offering free shipment by UK courier on order of over £50. This is until further notice. please choose the free UK courier option when selecting shipment method and you shipment.

All orders are packed in a secure and utterly discrete cardboard pack and shipped by first class mail. Shipping to the UK mainland is free. The return address on the package is a personal address at a Post Office box. There are no external clues as to the contents of the parcel.

Delivery Schedule

All orders placed on our website are usually shipped within the same or next working day 2 working by 1st class post. International orders are generally received around 7 -10 working days after shipment. 
*** UK POSTAL STRIKE UPDATE ****
The free UK courier on orders over £50 applies to the UK mainland only. Please 1 to 3 working days for delivery.

Back Orders

All items on the Website are in stock. Out of stock items do not appear on the website. Your Buttontoy is reserved for you as soon as you enter your payment details. If for some reason we are unable to ship you order as promised that we will contact you within 1 working day and offer to back order for you. You are guaranteed the option to cancel your order if you would rather not wait. NOTE THAT INA ALL CASES YOUR CARD WILL NOT BE CHARGED UNTIL WE DISPATCH YOUR GOODS.

Tax Charges

All prices are the price you pay. There are no hidden taxes or charges.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Our shop is committed to providing excellent customer service and support. We guarantee that there are no hidden charges and that if you are disappointed with your purchase, we will exchange or refund it, if you contact us straight away, and the product has not been used. We are happy to talk to you on the phone, but the easiest way is to contact us by email. Please remember to quote your order number. All emails are answered within 1 working day. The guarantee period is 1 year from purchase. If you have a problem, we will sort it out for you.

Reaching Us

We do not hide behind a website or an automated answering system. Our customer service staffs are accessible to you Email, FAX or phone during the week and most Saturdays. If there is a problem or you are not happy with our products or service, we will sort it out for you.

Our Contact details:

Sales: Email: LauraDay@buttontoys.com
Support: Damian@ButtonToys.com

Postal Address:

ButtonToys
PO Box 4606
Henley on Thames
Oxon
RG9 5ED
UK

Tel: 0845 644 3869 (local rate) 10 AM- 4PM Mon - Friday.
Fax: 0845 644 3868

Privacy Policy

It is our strict policy is not to disclose any customer information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We guarantee your satisfaction. We guarantee that there are no hidden charges and that if you are disappointed with your purchase, we will exchange or refund it, if you contact us straight away, and the product has not been used. We are happy to talk to you on the phone, but the easiest way is to contact us by email. Please remember to quote your order number. All emails are answered within 1 working day. The guarantee period is 1 year from purchase. If you have a problem, we will sort it out for you.

All content © copyright 2008 Button Brands Ltd. All rights reserved.